Last updated: September 10, 2025
1. Introduction
Welcome to Pinky Journey ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pinky-journey.com and use our services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number)
- Mailing address for order delivery
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
3. How We Use Your Information
We use your information for the following purposes:
- Process and fulfill your orders
- Communicate about your orders and account
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business
- Payment processors for secure transaction processing
- Shipping companies for order delivery
- Legal authorities when required by law
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can manage your cookie preferences through our cookie banner or browser settings.
6. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of sensitive data
- Secure payment processing
- Regular security assessments
- Access controls for personal information
7. Your Rights
Under UK data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Object to processing of your information
- Withdraw consent for marketing communications
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Order information: 7 years for tax and accounting purposes
- Marketing preferences: Until you unsubscribe
- Website usage data: 26 months maximum
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +44(0)2590490083
- Mail: 5 Georgia Course, New Neilhaven NG5 1HT, United Kingdom